FieldDeskOps

Capture Every Missed Call

FieldDeskOps texts back instantly, gathers the key details, and delivers a clear lead summary to your team.

Every missed call is a potential job.

How It Works

Stop losing jobs to missed calls

When you’re on a job and can’t answer, FieldDeskOps captures the details fast and sends you a clean summary so you can call back ready to close.No apps. No long back-and-forth. Just what you actually need.

What Happens

1) Your customer calls your normal number.
You keep your number. We help you set missed-call forwarding (takes a couple minutes).2) If you miss it, we catch it.
FieldDeskOps picks up the missed-call event and starts capture.3) We capture details two ways (depending on what the customer does):
Text Intake: They get a quick text to grab the key details.
Voicemail Desk: If they leave a voicemail, we transcribe it and send you the summary.4) Safety Mode for serious hazards (mandatory).
If the customer mentions things like gas smell, smoke, sparks, fire, or a CO alarm, we send a safety-first message and flag the lead PRIORITY URGENT for you.5) You receive a clean lead summary.
Delivered to your phone and/or email in a simple format you can act on immediately.Example:
New Lead
Issue: Water heater leaking
ZIP: 303XX
Urgency: Same-day
Callback: (404) XXX-XXXX

What You Get

• Missed-call capture
• Text intake for key details
• Voicemail transcription summaries
• Safety Mode urgent flags
• Lead delivery to SMS and/or email

Setup + Go-Live

After purchase, we send your onboarding link. You answer a short setup form (service area, rules, where leads should go). We configure and test everything.Note: Business texting can require carrier verification. If that takes a few days, you still go live right away with Voicemail Desk + lead delivery, and texting turns on as soon as carriers clear it.

What We Need From You

• Business name + service area (ZIPs/cities)
• Where to send leads (phone/email)
• Hours + Intake preferences
• EIN (for texting verification"

Voicemail works immediately. Texting may take a few days for carrier verification.*

Pricing

Missed-call text response and intake automation for field service businesses.
Capture missed calls, collect job details, and deliver a clean lead summary to your team.

Lite$300 setup. $199/mo
Stop losing jobs to missed calls. We capture the details and send you a clean lead summary fast.Includes:Missed-call text-back + quick intake (name, issue, address or ZIP, best callback)Voicemail Desk (voicemail captured + transcription summary delivered)Safety Mode for serious hazards (mandatory)Lead summary delivered by SMS and or emailOne destination (one phone number or one email)Best for: Solo techs and small teams who want missed-call capture without extra routing.

Plus$750 setup. $399/mo
Your automated front desk. Smarter intake, smarter routing, and cleaner follow-up so leads do not stall.Everything in Lite, plus:Service-based intake paths (water heater, drain, leak, HVAC, electrical, etc.)After-hours rules + urgency priorityRouting + escalation (by ZIP, service type, priority; auto-escalate if no response)Tagged summaries + optional auto follow-ups to keep the lead movingTwo destinations (primary + backup)Best for: Growing shops that need tighter control and faster response times.

Included in all plansSetup, testing, and launchIntake tailored to your service area + rulesPhone and SMS usage billed at cost monthlyUpgrade anytime by paying the setup-fee difference (prior setup credited)

UpgradesUpgrade anytime by paying the setup-fee difference (prior setup is credited).

Frequently Asked Questions

- How does FieldDeskOps work?
When you miss a call, we automatically text the caller to get the important details (name, issue, address/ZIP, best callback time).
We also transcribe any voicemail they leave and send you a clean lead summary by text message and/or email so you can call back fast.- Do I need carrier approval to start?
Voicemail transcription and delivery work immediately — no waiting.
Text messaging usually requires carrier verification (A2P 10DLC registration) which can take 1–7 business days depending on your phone number.
We handle the registration process for you during setup.- How long does setup take?
Most customers are live within 3–7 business days after we receive all your onboarding info (business details, service area, routing preferences).
Delays usually happen when we’re waiting on your input or carrier approval.- What is Safety Mode?
If someone texts about a serious hazard (gas smell, smoke, sparks, fire, CO alarm), we:
- Send them a safety-first message telling them to call 911 or the utility emergency line
- Pause normal questions
- Mark the lead as PRIORITY URGENT for youWe cannot detect every hazard — always treat emergencies as real.- What happens if a text message doesn’t get delivered?
Like any texting tool, delivery isn't 100% guaranteed due to carrier filters, but we maintain high rates (95%+) through monitoring and best practices. If a text fails, voicemail transcription still captures the lead fully.- Can I change my routing rules later?
Yes.
Lite plan: one primary destination
Plus plan: multiple destinations + advanced routing (ZIP, service type, urgency)
You can request one small tune-up per month on Plus (wording, routing logic, etc.). Bigger changes may require an upgrade.- Do you book appointments for me?
No — not at launch.
We collect the details and send you the lead. You or your team handle scheduling.
(We can add booking later if you request it and we agree in writing.)- What if the customer gives wrong information?
You’re still responsible for verifying job details in person.
We only collect what they text us — we don’t guarantee accuracy.- How are phone/SMS charges handled?
All phone and SMS usage is billed at cost monthly.
We pass through exactly what carriers charge us — no markup.- Can I cancel anytime?
Yes — month-to-month plans.
Cancel by emailing [email protected] at least 3 business days before your next billing date to avoid the next charge.
No refunds for partial months or setup fees.- Is there a contract or long-term commitment?
No long-term contracts.
Month-to-month unless you choose an annual plan (if offered later).- How do I get started?
1. Pick your plan (Lite or Plus)
2. Complete the quick onboarding form
3. We set up your number and rules
4. You go live and start capturing leadsStill have questions?
Email us: [email protected]